1015 S Nogales St
Ste 125
Rowland Heights, CA 91748
(626) 965-5809
Dear Class 302,
While I have been here several times before and know that while your shaved snow is all I ever dream about, I also know your service is nothing short of shoddy. However, I have been able to ignore this based on the sheer deliciousness of your shaved snow, and also for the fact that there is a lack of supply of other cafes/restaurants providing said shaved snow.
Unfortunately, I will have to make a note of my past visit to Class 302 because I am astonished at how far your servers will go to provide horrible service.
First, we (a party of 2, the bf and I) stood around for 5-10 minutes while your cashier raced around accomodating everybody BUT us. There was an open table right in front of us, but we were not told to sit down until after he noticed us looking pointedly at the table and looking rather annoyed. "Oh, you guys can sit there..." Hm. Thanks.
Second, why did we have to flag your waiters down to take our orders? Shouldn't THEY ask US?
Third, how on earth did the party of 6 get their food--actual food-- before our shaved snow when we were indeed the ones to order first? How does shaved snow take 20+ minutes to prepare?
Fourth, why did it take several reminders to get us our check?
Sadly, despite all my complaints, I will most likely return again. The shaved snow just cannot be missed. Their BBQ Stinky Tofu was also delicious.
Note: Cash only, which can be a pain. Make your trip to the ATM prior to your visit! And be prepared for unattentive service.
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